terms & conditions


Dispatch and Delivery
All Zoë Porter Jewellery is handmade, once you have placed your order we aim to dispatch your order within two weeks.  If you need a piece of jewellery sooner, please contact us to discuss.  Delivery times vary and you will be notified when your piece has been dispatched, and given a tracking number.
 
Returns
For any returns please contact us within 10 days of receiving your order.  Jewellery must in it's original condition and packaging, jewellery must be unworn.  Bespoke pieces cannot be returned.  If changes need to be made due to purchasing the wrong size or style, you will be charged the appropriate re-sizing fee.  The customer must return the jewellery by tracked postage and we can not be held accountable for postage costs.
 
Repairs
We will repair any manufacturing fault at no cost within 6 months of the purchase date. Proof of purchase is required.
Manufacturing faults do not include:
  • Chipped, cracked or broken gemstones.
  • Broken chains.
  • General wear and tear including rings that have bent out of shape or oxidised.
  • Plating that has worn off.
If you would like any of the above repairs made, we can assess the damage and will let you know the cost before proceeding. Any item that was purchased outside of the 6 month warranty period will be charged for repair/replacement.
 
Looking after your Jewellery
To ensure your jewellery is kept in the best condition store in a cool, dark place.  Try to keep your jewellery away from chlorine, salt water and the bath and shower! 
Silver and Gold are organic materials and over time silver develops a natural patina; and may show discolouring.  Bring your jewellery back for a polish or alternatively, give a firm clean with appropriate cleaning cloths.
 
Please note that designs may vary due to each piece being handmade. Please allow for these variations.
 
By using this website you agree with the above terms.