Returns

Please note that designs may vary due to each piece being handmade. Please allow for these variations.

If you wish to make a return, please get in touch as soon as you receive your order. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, jewellery must be in its original condition and packaging, jewellery must be unworn.

Bespoke pieces and gift cards cannot be returned or exchanged.

Exchanges

If changes need to be made due to purchasing the wrong size, you will be charged the appropriate resizing fee and shipping costs.

The customer must return the jewellery by tracked courier at their own cost and risk.

If your order is incorrect, defective or damaged, we will always replace it with the same and intended item and refund your shipping costs.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed and a credit will automatically be applied to your original method of payment.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

In the event of a refund, we will always credit the original form of payment. If the item was marked as a gift when purchased and shipped directly to receiver, the gift giver will receive the refund. Alternatively, we may mail out a gift certificate if this is appropriate, upon consultation with the buyer.

Shipping

To return your product, you should always use a tracked courier method and address to:

Zoe Porter Jewellery
65 Abel Smith Street
Te Aro Wellington 6011

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable in any case except where you are returning damaged or defective items for exchange.

Repairs

I will repair any manufacturing fault at no cost within 6 months of the purchase date. Proof of purchase is required.

Manufacturing faults do not include: chipped, cracked or broken gemstones, broken chains, general wear and tear including rings that have bent out of shape or oxidised.

If you would like any of the above repairs made, I can assess the damage and will let you know the cost before proceeding.

If you have any questions on our returns process, or if you would like to make a return, exchange, or request a repair, please email hello@zoeporter.co.nz.